By purchasing from us you are accepting these terms and conditions in full.

Every quotation, pro-forma invoice, price list or other similar document made or issued by The Natural Stone Gallery is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers statutory rights as contained in current legislation governing the relationship between consumers and businesses.

Acceptance of Orders

No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by The Natural Stone Gallery shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the items being no longer available or for any other reason whatsoever. THE COMPANY ONLY DISPATCHES ITEMS AND PRODUCTS TO THE UK MAINLAND.

Product Specifications

The Natural Stone Gallery warrants that the goods will be at the time of delivery corresponds to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering.

Payment

The Natural Stone Gallery normal terms of business are for all payments to be made before despatch of goods, unless payment is by PayPal this may result in a delay in despatch of goods. The contract will therefore be deemed as active once payment has been received by the company and funds have been cleared or transferred from PayPal to the company bank account.

Despatch

Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date.

Delivery

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Stated UK postage & packaging rates applies to UK Mainland only, please ensure that you select the correct country at checkout as some parts of the UK carry a delivery surcharge. Any claim for non receipt of goods must be filed with us in writing within 7 days from the date that the payment was made, thereafter we cannot accept any responsibility for non delivery.

Damages and Shortages

The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the companys satisfaction that such damage occurred in transit, The Natural Stone Gallery will replace the faulty items (once we have received them back) or send out the missing items free of charge to the customer, once we have completed our investigation.

Warranty & Returns

The seller warrants that the goods will be at the time of delivery correspond to the description given by the seller. Some of our items come with a manufacturers warranty.

If you wish to return any faulty item you receive on delivery, you must first contact our Customer Service Department on 0844 884 2877(Voice Mail) or, our preferred method is, email on sales@thenaturalstonegallery.co.uk and receive confirmation that it is possible to return the items.

Goods must be returned to us within 7 days of purchase, unused and undamaged AT BUYERS COST, we will then execute the refund. If goods are returned after 7 days the buyer will be issued with a credit note, which will valid for 90 days. ANY order cancelled after payment is made will be subject to a £3.00 Administration Charge.

Force Majeure

The Natural Stone Gallery will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond the The Natural Stone Gallerys reasonable control. This does not affect your statutory rights.

Liability

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.

Distance Selling Regulations

The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provides you with this Website on the basis that we excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.